The Pilot Financial business model and the daily operational decisions we make are a reflection of a set of beliefs we hold in high regard.
We exist only because of our financial professional customers. In the big scheme of things, they are more important to Pilot’s success than we are. They can survive without us, but we cannot survive without them.
Our customers come to us to grow – to grow their knowledge, grow their resources, grow their business. Client growth is the key metric we use to judge our success.
The financial services business is local. Our clients typically live and work within a defined community. Our knowledge base is derived from markets across the country, but the learnings we share are universal truths about building a successful financial services practice.
Independence is an essential element of our customers’ business. We will always strive to offer our best professional recommendations, but ultimately it’s their business and their decision.
Relationships are as important as the work we do. We can’t expect customers to trust a stranger, so we must continuously work to earn their trust.
What we do is important. Our customers help create secure futures for their clients. Supporting our professional customers creates secure futures for them, for their employees and for ours. That’s a lot of livelihoods on the line, and we take it seriously.
Knowledge is power. We believe that first and foremost it is our job to thoroughly understand how our customer, their people and their business operate. We must adapt to their structure, not the other way around.
Our size is a key advantage. We are large enough to offer virtually any resource our customers may need, but small enough to fully understand each customer’s business and be proactive in responding to their needs. We never want to be so big that any client or employee is lost in the shuffle.
Every interaction with our customers is unique. In order to best support them, we treat every call, every issue and every visit as a new challenge that deserves our undivided attention.
Our individual and corporate experience offers a rich history upon which to build. But we must continually anticipate change, adapt and evolve, and then educate our clients in order to remain viable to them.
Our only real asset is our people. We are quite particular in hiring only those who are genuine about wanting to do their best. In return we promise to do our best to continuously train them, empower them, and nurture them in their careers.
No one can be successful alone. We must function as a team – both internally and with our clients - to deliver the best thinking possible. When we do this it produces excellence and true job satisfaction.
Our employees deserve a comfortable, secure, satisfying environment in which to work. They dedicate many hours of their lives to us and we owe them a high-quality professional life. As a result Pilot enjoys an enviable level of loyalty and longevity. On average our employees have been with us for 16 years.
Rewards are important; awards are not so important. We’ve won our share of professional and industry accolades, but rewarding our staff for a job well done – sincerely and regularly – is what really matters.
Five Points that define Our Reliability.