As Pilot Financial’s Sales & Business Development Manager, Darlene supports financial professionals selling life, long-term care, disability insurance, and fixed annuity products by providing a consultative and educational approach to case design with the paramount focus of listening to the financial professional, asking the right questions, and providing the best product options available to their clients. Through product education, illustration support, and field underwriting, she ensures that financial professionals have the proper training prior to writing new business and aids in navigating the online application entry, ensuring that the entire sales process from concept to submission flows smoothly. Darlene continually updates financial professionals on product trends and options and sales concepts by hosting bi-monthly Beyond the Horizon webinars and sharing timely, relevant product information, resources, and training opportunities.

Darlene brings a high level of attention to detail to her position, drawing on years of experience in healthcare management and consulting. She particularly values building and nurturing strong relationships with the financial professionals with whom she works daily.  Darlene considers it her mission to be the “hands and feet” of the financial professional, allowing them to focus on what is most important and what they do best—meeting with their clients.

Darlene studied French at UNC Greensboro. She and her husband of 38 years, and adult daughter and son, reside in Greensboro. She enjoys spending time with her family and friends, including walks, game nights, reading, and traveling.